SERVICES

I help create stronger services, aligned teams and better business results

Are you feeling the friction?

I work with organisations that are struggling with how their teams, processes, and systems connect. For some, it’s about data and technology; for others, it’s about service delivery and customer experience.

Common challenges I can help with:

  • Complex systems make information hard to access.

  • Too many processes leave teams overwhelmed and service users confused.

  • No clear, aligned strategy connecting service delivery to business goals.

  • Gaps in understanding the customer journey make it hard to deliver what people really need.

  • Research and business intelligence aren’t delivering ROI because insights aren’t being used.

Does this sound familiar to you? You’re not alone and this is exactly where I can help.

I don’t just identify problems — I make them solvable.

Here’s how I bring clarity and impact:

  • Find the friction: I uncover the hidden challenges in your teams, processes, and systems that slow progress.

  • Fix what matters: I design practical strategies to improve workflows, team structures, and technology use.

  • Fuel lasting impact: I deliver actionable results that create long-term alignment, stronger services, and measurable business growth.

Ways to work together

Quick Validation

Get clarity fast with targeted reviews and quick wins. For teams with a prototype or live product that need quick validation, resulting in clear outcomes and recommendations to fix usability issues.

Duration: 2-4 weeks
Pricing: Illustrative pricing available, please enquire below. Final costs depend on scope.

Learn more

Refining Strategy

Deeper research and strategies designed around your specific challenges, this is best for teams exploring new opportunities or refining their strategy and aiming to grow.

Duration: 4-12 weeks
Pricing: Pricing tailored after a 30-min consultation, schedule a call below.

Schedule a call

Partnership

Ongoing support for teams without an in-house researcher who want ongoing support to embed change and measure impact.

Duration: Ongoing
Pricing: Pricing created after consultation to ensure alignment with your goals. Schedule a call below.

Schedule a call

DISCIPLINES

Designing products and services for humans

  • I help teams define clear product strategies rooted in real user insight. From audience segmentation and positioning to value proposition design, I connect the dots between what people need and what businesses offer. Whether shaping a new product or evolving a brand, I bring clarity, focus, and a human-centered approach that helps ideas resonate - and grow.

  • With years of experience running in-depth interviews, large-scale surveys, and usability testing, I bring a balanced approach to research. I can blend qualitative insight with robust quantitative evidence, using industry-standard methods to inform clear, actionable outcomes. I shape research around real questions and ensure we never forget the objective.

  • I focus on understanding user needs and identifying friction points through audits, user journeys, and flow mapping. By highlighting what’s working - and what’s not - I help teams improve usability and overall experience.

  • I map services from end to end to uncover pain points, gaps, and opportunities across systems, channels, and teams. Using tools like journey mapping, service blueprints, and stakeholder workshops, I help create services that work for users and the people delivering them.

Got a project for me?

Let’s connect.

schedule a call